Support

We are ready to help you with any questions about using our VPN service.

Contact Methods

💬 Online chat via oplata.info

• Responses within 24h
• Support in English and Russian

📱 Telegram channel for outage and update info

• Channel: @NeoVPN_store
• News and updates

Before Contacting

Check the documentation

• Frequently Asked Questions
• Troubleshooting Guide
• Connection Instructions

Prepare information

Technical information

• Operating system
• VPN app name
• Connection type (Wi-Fi/mobile network)

Problem description

• What happened — detailed description
• When it started — time of the issue
• What you did — actions before the issue
• Error messages — exact text

Additional materials

• Screenshots of errors and settings

We are always ready to help! Feel free to contact us with any questions.