Frequently Asked Questions

Here you'll find answers to the most popular questions about our VPN service.

General Questions

What is a VPN and why do I need it?

A VPN (Virtual Private Network) creates an encrypted tunnel between your device and the internet. VPN is used for:

Privacy protection — hiding your online activity from your provider and third parties
Security — protecting data on public Wi-Fi networks
Bypassing blocks — accessing blocked websites and services
Anonymity — hiding your real IP address

Is using a VPN legal?

Yes, using a VPN is legal in most countries. However, some countries restrict or prohibit VPN usage. Always check your local laws.

Does VPN slow down the internet?

VPN may slightly reduce your internet speed due to:

Traffic encryption

Additional routing through the VPN server

Distance to the server

Our service is optimized for minimal speed impact.

Connection and Setup

How many devices can I connect?

Number of simultaneous connections: 1

Security and Privacy

Do you keep activity logs?

No, we follow a strict No-Logs policy:

We do not record visited sites

We do not store activity history

We do not track downloads

Only minimal technical information is stored for service operation

Technical Questions

VPN won't connect. What should I do?

Try the following solutions:

Check your internet connection
Switch server — choose another server
Change protocol — try Vless instead of Shadowsocks
Restart the app
Check firewall — add VPN to exceptions
Update the app to the latest version

Why do some sites not work with VPN?

Some sites block VPN traffic:

Government sites — traffic is fully blocked for .gov and similar domains

Banking sites — temporarily disable VPN

Local services — use split tunneling

Support

How to contact support?

Available contact methods:

Online chat on the website (response within 24h)

Didn't find the answer? Contact support.