Support
We are ready to help you with any questions about using our VPN service.
How to contact us
💬 Online chat via oplata.info
The fastest way to get help- Responses within 24 hours
- Support in Russian and English
📱 Telegram channel with information about failures and updates
- Channel: @NeoVPN_store
- News and updates
Before contacting
Check the documentation
Prepare information
For a quick solution to the problem, please provide:Technical information
- Operating system
- VPN application name
- Connection type (Wi-Fi/mobile network)
Problem Description
- What happened - detailed description
- When it started - time of the problem
- What you did - actions before the problem
- Error messages - exact text of errors
Additional materials
- Screenshots of errors and settings
We are always ready to help! Feel free to contact us with any questions.