FAQ
Here are answers to the most popular questions about our VPN service.
General Questions
What is a VPN and why is it needed?
A VPN (Virtual Private Network) is a technology that creates an encrypted tunnel between your device and the internet. A VPN is needed for:
- Privacy Protection — hiding your online activity from your provider and third parties
- Security — protecting data on public Wi-Fi networks
- Bypassing Blocks — accessing blocked sites and services
- Anonymity — hiding your real IP address
Is it legal to use a VPN?
Yes, using a VPN is legal in most countries of the world, including Russia. However, some countries restrict or prohibit the use of VPNs. Always check local legislation.
Does a VPN slow down the internet?
A VPN can slightly reduce internet speed due to:
- Traffic encryption
- Additional routing through a VPN server
- Distance to the server
Our service is optimized for minimal impact on speed.
Connection and Setup
How many devices can be connected?
The number of simultaneous connections: 1
Security and Privacy
Do you keep activity logs?
No, we adhere to a strict No-Logs policy:
- We do not record visited sites
- We do not save activity history
- We do not track downloads
- We only store minimal technical information for the service to work
Technical Questions
The VPN is not connecting. What to do?
Try the following solutions:
- Check your internet connection
- Another device — switch devices to rule out problems with your device
- Change the network — try switching from a mobile network to Wi-Fi
- Restart the application
- Check the firewall — add the VPN to exceptions
- Update the application to the latest version
Why do some sites not work with a VPN?
Some sites block VPN traffic:
- Government sites - traffic is completely blocked when visiting .gov sites and the like
- Banking sites — temporarily disable the VPN
Support
How to contact support?
Available contact methods:
- Online chat on the site (response within 24 hours)
Didn't find the answer to your question? Contact support.